All products on BalloonsOnAStick.com are covered under a standard 30-day replacement/return policy, unless otherwise specifically stated in the products description. All items are subject to review by Balloons On A Stick to determine the possibility of non-replaceable returns due to outside influences such as vandalism or excessive wear. Return/Exchange shipments to Balloons On A Stick shall be paid by the purchasing party. If you have any questions, concerns or special circumstances, please e-mail Julie Rodriguez or call 817.258.5870.